The business case for customer service chatbots

By Tobias Goebel, Aspect Software

Chatbots can provide real value to companies when properly conceived and have a tremendous amount of potential to support a business’ customer service efforts. How? Let’s look at the facts: Continue reading

Advertisements

How Artificial Intelligence is changing web writing

By Gennaro Cuofano,  WordLift

When Larry Page and Sergey Brin invented PageRank back in 1996, they had one simple idea in mind: Organize the web based on “link popularity.”

In short, in the universe of pages existing in a (at the time almost) shapeless web, Page and Brin wanted to organize that information to make it become knowledge. The logic was pretty simple, yet extremely powerful. First, if a page was connected to multiple pages, which in turn linked back to it, that page improved in relevance. Also if a page had less links from other pages, yet those pages
were more important, then it also improved the ranking of the linked page.
Continue reading