Since their first appearance decades ago, chatbots have come a long way thanks to leaps in natural language processing and generation (NLP/NLG), the branches of artificial intelligence that enable us to interact with computers in a conversational manner. Today AI-powered chatbots have established a prominent role in various fields, including customer service, healthcare, banking and more.
Meanwhile, the technologies that power chatbot assistants are growing smarter and more efficient. I had a chance to talk with Rob High, Chief Technology Officer at IBM Watson, on the evolution of chatbots and where the trend is leading to. He shared some very interesting insights on the prospects and challenges that lie ahead. Continue reading