Top industries AI is impacting in 2020

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Artificial Intelligence (AI) is changing the world. Many industries have already been impacted by the integration of AI technology to improve business processes, but that’s only the beginning. Through the use of big data, machine learning, and the Internet of Things (IoT), AI captures the ability to think and make decisions like a human would — but on a massive scale.

Correspondingly, this technology has found a use in almost every sector of industry. Education, healthcare, human resources, marketing, and supply chain management have changed and continue to develop through the use of AI technology. Here’s how.


You might think education is a field that AI isn’t likely to disrupt or automate. While it’s true that education requires a human perspective, teachers and administrators can use AI tools to improve their approaches to teaching.

AI technology benefits students as well as teachers through its ability to do one thing most schools don’t have the time or staff to achieve: personalize content to the individual.

Companies like Carnegie Learning and OpenStax have created intelligent software that responds and adapts to a learner much like a human tutor would. Through AI, learning programs like these can be tailored to a student’s learning needs to give them an individualized learning experience.

Additionally, AI stands to assist school administrators in the day-to-day monitoring and inventory tasks. Everything from building temperature, traffic flow in the halls, and ordering supplies can be improved with the use of AI to monitor tasks and make recommendations. Even the time educators spend grading work can be cut down by intelligent grading software, giving them more time to focus on students.

There are no limits to the ways in which AI is changing and improving education without removing the necessary human elements.


Perhaps the field that will be most impacted by the integration of artificial intelligence is healthcare. Here, new technologies can save lives, cut costs, and improve the wellbeing of people across the world.

AI allows for improvements in necessary aspects of care that also provide analytic tools to help diagnose and prevent disease. Through electronic health records (EHR) and wearable technology that can track vital patient data, healthcare providers have access to a broad picture of health solutions that AI technology allows them to analyze and diagnose with ease.

One example of this accessibility and applicability of this technology in everyday life is its use in Alzheimer’s patients. HealthTech cited the story of a 59-year-old individual diagnosed with early-onset Alzheimer’s disease. This patient was able to use an Amazon Echo Dot for helpful reminders on taking medication and other daily care tasks.

AI is changing the landscape of healthcare tech and treatment, giving patients and providers better tools and outcomes with lifesaving implications. Through intelligent care solutions, health problems can be caught and treated without a patient having to be face-to-face with a physician.

The use of artificial intelligence in improving our health and wellbeing to the point that some experts even believe it will boost our lifespans, an invaluable gift for the future of humanity.

Human resources

Ironically, another field artificial intelligence can benefit is human resources (HR). While by no means a replacement for the individuals who understand the needs and problems of human beings, AI can save them time and make their jobs easier.

The Human Resources Professionals Association found that 14 percent of HR workers surveyed already use AI in recruitment. These tools help HR staff analyze a vast stack of resumes to find the ideal candidates for a position while eliminating biases and flawed logic that humans bring into the recruitment process.

AI technology can also be helpful in automatically scheduling meetings, booking conference rooms, and even answering simple HR questions that can cut into a human resource worker’s time.

Through tools like chatbots and scheduling software, artificial intelligence is revolutionizing the human resource experience, giving these workers the time to focus on the big picture and person-to-person situations to keep the office running smoothly.


Already, we encounter AI in marketing every day. Artificial intelligence algorithms and machine learning make up much of the personalized advertising content we encounter when browsing websites like Amazon or Facebook.

AI is perfect for marketing, where it can analyze vast stores of data and create personalized content for millions of consumers instantly. AI can even write sales emails and build customer profiles with informed suggestions for effective ads. When so much of our data is readily available through our social media and purchasing history, technology can easily step in to customize our shopping experiences to the smallest detail.

The expansion of AI in marketing is only a matter of time. While some voice concerns over the use of consumer data in marketing, AI also offers protections to that data that were never before possible. Through instantaneous learning processes, cybersecurity programs boosted by AI can track and defend cyberattacks and promote secure data.

Supply chain management

Managing the movement of products and supplies in a global economy is an incredibly complex task. Here, too, AI has broken ground in both the manner of transportation and the ability to manage supply chains.

Research has found that 63 percent of companies that used AI in their supply chain processes reported an increase in revenues. Here’s why.

For supply chain and fleet managers struggling with the complexity of managing routes, tracking assets, improving driver behavior, and so much more, artificial intelligence tools can better the process.

AI can analyze huge amounts of data to interpret ideal decisions for fleet management. Devices can be mounted in fleet vehicles to analyze driving behaviors and offer analytics for coaching and correction. This can save shipping companies millions in damages while increasing the safety of other drivers on the road.

Additionally, better predictions in delivery time, route management, and overall safety make intelligent tools an invaluable addition to supply chain management.

In almost every industry, the presence of artificial intelligence is improving processes, saving companies money, and saving time and resources for human workers. The future of education, healthcare, human resources, marketing, supply chain management, and so much more will be shaped by the integration of these useful technologies.

The only question is how society will respond to the automation of jobsthat inevitably occurs from that integration.

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