The business case for customer service chatbots

By Tobias Goebel, Aspect Software

Chatbots can provide real value to companies when properly conceived and have a tremendous amount of potential to support a business’ customer service efforts. How? Let’s look at the facts: Continue reading

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How artificial intelligence optimizes the use of customer data

A couple of decades ago, businesses faced the challenge of managing disparate data sources about customers, the company, products and services, etc. That was a problem solved through the use of Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) software.

These tools enabled businesses to access and manage all their data in one place, including accounting, inventory management, sales and purchases, etc. The better visibility into company data enabled executives and employees to be more efficient in responding to customers’ needs, aka drive more sales.

Now companies have another problem: too much data, a faster paced economy, and not enough time and human resources. Information is everywhere and the rate at which we generate data is growing chaotically. By some estimates, data will be 4,300 percent increase in annual data production by 2020. Continue reading

Rose: AI needs greater representation from the humanities

As Artificial Intelligence evolves from myth and buzzword into a reality that permeates every aspect of our lives, much speculation is made over what the future challenges will be. Among them is the effect of Artificial Intelligence on employment, or specifically how it will displace jobs and the workforce.

Many of the jobs that are performed by humans today are under the looming threat of being overtaken by robots. But we’re still a long way from general and super AI, the technology that will rival or surpass human intelligence and reasoning.

This means there are still plenty of jobs for humans to perform, if only they require different skill sets. However, we need to view the displacement of work from a different perspective, some experts believe. Continue reading

What is Narrow, General and Super Artificial Intelligence

This article is part of Demystifying AI, a series of posts that (try) to disambiguate the jargon and myths surrounding AI.

If you’re living on this planet, you probably hear a lot about Artificial Intelligence these days. It’s conquering every industry and domain, performing tasks more efficiently than humans, will put humans out of work, and may one day force humans into slavery. You might have also heard about narrow, general and super artificial intelligence, or about machine learning, deep learning, reinforced learning, supervised and unsupervised learning, neural networks, Bayesian networks and a whole lot of other confusing terms.

That’s a lot of jargon to cover in one post, and we’ll leave the learning stuff for another day. In this post, we’ll try to define what AI is (and isn’t maybe) and what are the three main known flavors of AI. Continue reading

Redefining the DNA of the shopping experience—or trying to

People walk by the Amazon Go brick-and-mortar grocery store without lines or checkout counters, in Seattle Washington, U.S. December 5, 2016. REUTERS/Jason Redmond – RTSUU23

By Alan O’Herlihy, Everseen

It’s easy to point to Amazon’s lack of experience in brick-and-mortar retail as an explanation for the difficulties it’s facing as it tries to launch Amazon Go. Retail is not for the faint of heart, so entering the space and trying to transform it seemingly overnight has inevitably resulted in some skepticism—and even a little bit of schadenfreude when the company missed its self-imposed, and highly publicized, launch date.

But the same can be said of many of the industries that Amazon has reinvented. Amazon had no business getting into books, video content, clothing, warehousing and delivery, etc. And yet it continues to redefine all of these, much to the dismay of early skeptics (not to mention, the businesses it has upended). Continue reading

Blockchain will be a fundamental component of a data-driven world

Whether it’s personal, social, corporate, scientific or political, data will have a key role in determining the functionality and efficiency of the systems that will underlie the infrastructures of entire communities as humanity becomes more and more digital.

Data has rightly earned the title of “new gold.” It is fast becoming the main drive behind modern business. Companies collect and analyze data to improve the efficiency of their services and products.

And as with everything of value, there’s reason to believe that future wars will be fought over data stores. But there’s really much more to data than monetary value. Continue reading

Entering the era of smart study groups

by Brandon Klien, Collaboration.Ai

I have been interested in education since I taught my first Sunday School class when I was in 6th grade. Teaching from the book (as I was told) versus helping kids understand and enjoy — always seemed at odds with what I saw and experienced.

Well outside of my schooling years now, having had the opportunity to train many hundreds on how to facilitate collaboration better — I realize that I have once again become a student. Daily the evidence builds that our education system, now more than ever, is in need of change. And with three young children for whom I’ve had to begin making decisions regarding their educational journeys, I have spent some time revisiting my learning experiences. Continue reading