The business case for customer service chatbots

By Tobias Goebel, Aspect Software

Chatbots can provide real value to companies when properly conceived and have a tremendous amount of potential to support a business’ customer service efforts. How? Let’s look at the facts: Continue reading

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How an AI chatbot is helping students get to college

By Andrew Magliozzi, AdmitHub

Remember how much we talked about college when we were in high school? Teachers emphasized it; colleges sent ambassadors to talk to our classes; we even had a counselor whose entire job it was to help us make our college decisions.

These efforts should be applauded. There’s no question that a college degree equates to higher incomes, on average, among American workers. Some studies put the income difference as high as 74% between high school and college educated workers. There’s hardly anything more valuable a high school educator can do than encourage a student to attend college. Continue reading

The chatbot approach to app development

chatbot messenger

By David Niki, Comelite IT Solutions

Chatbots are the buzzword du jour and are slated to replace service apps and websites, some believe. While it’s too early to lean make such extreme assumptions, there are intuitive ways bots can be used right now, and a proper usage can have significant impact in app development and reduce production costs.

In this article we are sharing the experience we gained during development of Universal Chat; a bot ecosystem based on Telegram’s Bot API, as well as Facebook Messenger, Skype and Slack—Universal utilizes them all. Continue reading