How artificial intelligence optimizes the use of customer data

A couple of decades ago, businesses faced the challenge of managing disparate data sources about customers, the company, products and services, etc. That was a problem solved through the use of Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) software.

These tools enabled businesses to access and manage all their data in one place, including accounting, inventory management, sales and purchases, etc. The better visibility into company data enabled executives and employees to be more efficient in responding to customers’ needs, aka drive more sales.

Now companies have another problem: too much data, a faster paced economy, and not enough time and human resources. Information is everywhere and the rate at which we generate data is growing chaotically. By some estimates, data will be 4,300 percent increase in annual data production by 2020. Continue reading

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Rose: AI needs greater representation from the humanities

As Artificial Intelligence evolves from myth and buzzword into a reality that permeates every aspect of our lives, much speculation is made over what the future challenges will be. Among them is the effect of Artificial Intelligence on employment, or specifically how it will displace jobs and the workforce.

Many of the jobs that are performed by humans today are under the looming threat of being overtaken by robots. But we’re still a long way from general and super AI, the technology that will rival or surpass human intelligence and reasoning.

This means there are still plenty of jobs for humans to perform, if only they require different skill sets. However, we need to view the displacement of work from a different perspective, some experts believe. Continue reading

Redefining the DNA of the shopping experience—or trying to

People walk by the Amazon Go brick-and-mortar grocery store without lines or checkout counters, in Seattle Washington, U.S. December 5, 2016. REUTERS/Jason Redmond – RTSUU23

By Alan O’Herlihy, Everseen

It’s easy to point to Amazon’s lack of experience in brick-and-mortar retail as an explanation for the difficulties it’s facing as it tries to launch Amazon Go. Retail is not for the faint of heart, so entering the space and trying to transform it seemingly overnight has inevitably resulted in some skepticism—and even a little bit of schadenfreude when the company missed its self-imposed, and highly publicized, launch date.

But the same can be said of many of the industries that Amazon has reinvented. Amazon had no business getting into books, video content, clothing, warehousing and delivery, etc. And yet it continues to redefine all of these, much to the dismay of early skeptics (not to mention, the businesses it has upended). Continue reading

Blockchain will be a fundamental component of a data-driven world

Whether it’s personal, social, corporate, scientific or political, data will have a key role in determining the functionality and efficiency of the systems that will underlie the infrastructures of entire communities as humanity becomes more and more digital.

Data has rightly earned the title of “new gold.” It is fast becoming the main drive behind modern business. Companies collect and analyze data to improve the efficiency of their services and products.

And as with everything of value, there’s reason to believe that future wars will be fought over data stores. But there’s really much more to data than monetary value. Continue reading

What’s preventing Artificial Intelligence from taking the next big leap?

No one will argue that Artificial Intelligence has taken great strides in past years. Thanks to AI we’re getting targeted and personalized ads, becoming better in education, healthcare, agriculture and whatnot.

So what’s preventing Artificial Intelligence from taking the next big leap? Maybe it’s intelligence.

Fact of the matter is, AI algorithms are becoming very smart and efficient at doing specific tasks, but they’re not smart enough to explain their decisions. And neither can their creators. Continue reading

How healthcare can benefit from Artificial Intelligence

As artificial intelligence takes leaps at an increasing pace, there’s fear that robots will conquer the future and put humans out of jobs. While technological unemployment is a worry that has its own merits, there are some fields where there is already a shortage of human experts.

One of those fields is healthcare. It takes years of education and hands-on experience to train a decent doctor. And as the figures show, there’s a shortage of physicians everywhere.

Fortunately, Artificial Intelligence and Machine Learning can help alleviate this problem. AI-powered tools can help healthcare workers and doctors improve precision and efficiency while lowering skill and energy requirements. This can effectively put more people into healthcare jobs while also bringing services to a larger number of people, especially in underserved areas. Continue reading

Artificial Intelligence and the disruption of employment

We are at the cusp of the next industrial revolution—or maybe it’s in full swing already. Artificial intelligence, Internet of Things, cloud computing, smartphones, and a slew of other technologies that were unknown or sci-fi before the turn of the century are redefining and disrupting different aspects of life as we know it today.

As with every industrial revolution, most of the changes overcoming our lives are pleasant. Efficiency, safety, comfort, lower energy consumption, lower costs. These are just some of the advantages brought by these technologies.

But the same trends drag in tow some less appreciated disruptions, namely the upheaval of the socio-economic landscape. Employment is undergoing fundamental changes. Continue reading